FAQ
FAQAuction Participation
What is required to become a member?
The following documents are required for membership registration
Please complete the required information through the New Member Registration Form and upload copies of the above documents.
- Secondhand Dealer License
- Proof of Identity (Driver's License or Passport)
- Certificate of Company Registration or Certificate of Registered Matters (front and back pages)
Please complete the required information through the New Member Registration Form and upload copies of the above documents.
Are there any membership or annual fees?
Membership Fee: JPY 20,000 (excluding tax)
Annual Fee: JPY 20,000 (excluding tax)
Annual membership fees are billed each year from August, which marks the beginning of our new membership year.
(For the first year, the annual fee covers the period through the end of July, regardless of the registration date.)
Annual Fee: JPY 20,000 (excluding tax)
Annual membership fees are billed each year from August, which marks the beginning of our new membership year.
(For the first year, the annual fee covers the period through the end of July, regardless of the registration date.)
What types of items are offered at the auction?
We handle a wide range of jewelry-related products, including colored stone jewelry, colored gemstones (loose stones), diamond jewelry, loose diamonds, pearls, and other jewelry products.
What auction format is used?
All auctions are conducted using an ascending-bid auction format.
Bidding
Can I preview the items before the auction?
Yes.
Items may be inspected in person during the designated preview period prior to the auction.
Please make a reservation through the Preview Reservation Form.
For venue access information, please refer to the Access Information Page.
Items may be inspected in person during the designated preview period prior to the auction.
Please make a reservation through the Preview Reservation Form.
For venue access information, please refer to the Access Information Page.
Can I cancel or modify a bid after placing it?
No. Once a bid has been submitted, it cannot be canceled, withdrawn, or modified under any circumstances.
Please carefully confirm your bid amount before submitting.
Please carefully confirm your bid amount before submitting.
Is there a buyer's premium?
Yes. A Buyer's Premium of 3% plus applicable tax will be charged based on the hammer price.
When is payment due for purchased items?
A settlement statement will be issued on the next business day following the auction.
Payment must be completed within two banking business days from the day after the settlement statement is issued.
Payment must be completed within two banking business days from the day after the settlement statement is issued.
Consignment
How can I consign items for auction?
After registering as a member, please submit a request through the Consignment Reservation Form.
You will then be asked to send your items to the Auction Administration Office by the designated deadline.
For details, please refer to the Seller's Guide.
You will then be asked to send your items to the Auction Administration Office by the designated deadline.
For details, please refer to the Seller's Guide.
Is there a consignment fee?
There is no fee to consign items.
A Seller's Commission of 5% will be charged only when an item is successfully sold.
A Seller's Commission of 5% will be charged only when an item is successfully sold.
Is there a limit on the number of items I can consign?
We accept consignments starting from a single item. There is no specific upper limit; however, we recommend contacting us in advance for large consignments.
What happens if my reserve price is not met?
The item will be returned to you. Returned items will be shipped after the auction via freight collect.
When will I receive payment for sold items?
A settlement statement will be issued on the next business day following the auction.
Sale proceeds will be transferred to your designated bank account within three banking business days from the day after the settlement statement is issued.
Sale proceeds will be transferred to your designated bank account within three banking business days from the day after the settlement statement is issued.
Shipping
How are purchased items shipped?
Purchased items will be shipped after payment has been confirmed.
Shipments are handled by Sagawa Express or Yamato Transport
Shipping charges are generally the responsibility of the buyer and will be freight collect.
Shipments are handled by Sagawa Express or Yamato Transport
Shipping charges are generally the responsibility of the buyer and will be freight collect.